Purchase Policy for NeoLava Facebook Messenger Chatbot

This Purchase Policy outlines the terms and conditions under which purchases are made through the NeoLava platform, available at https://neolava.vn. By purchasing any product or service from NeoLava, you agree to the terms of this policy.

Accepted Payment Methods

We accept a variety of payment methods including, but not limited to, credit cards, debit cards, and electronic payment gateways such as VNPAY. All transactions are processed securely and in compliance with applicable laws.

Order Confirmation

Upon successful payment, you will receive an order confirmation via email with details of your purchase. If you do not receive a confirmation within 24 hours, please contact us at info@neolava.vn.

Refund & Cancellation Policy

Due to the nature of digital services and products provided by NeoLava, we do not offer refunds once the service has been activated or delivered. However, if you believe a charge was made in error or the service was not delivered as promised, you may contact us for review within 3 days of the transaction.

Service Activation

Service activation typically occurs instantly upon successful payment. In some cases, activation may take up to 24 hours. If you experience a delay beyond this period, please reach out to our support team.

Subscription Services

Some products may be offered on a subscription basis. You will be notified before your subscription renews and have the ability to cancel anytime before the renewal date. Subscriptions are non-refundable once renewed.

Invoice & Billing Information

Invoices are issued automatically upon payment. You may view and download your billing history from your NeoLava dashboard or request assistance via email.

Pricing

All prices are listed in Vietnamese Dong (VND) and are subject to change without prior notice. Prices at the time of purchase will apply to that transaction.

Customer Support

If you have any questions regarding your purchase, please contact our support team at info@neolava.vn. We aim to respond to all inquiries within 24 hours.

Changes to This Policy

NeoLava reserves the right to update or modify this Purchase Policy at any time without prior notice. Updates will be posted on this page and will take effect immediately.